Customer Support Representative - escalations (Indianapolis, IN)

Greenridge Hollow Freight Partners is looking for a Customer Support Representative. The job centres on escalations for dock schedules, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including dock schedules, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with dock schedules. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Indianapolis. • We will tell you what to expect at each step of the hiring process.