Customer Support Representative - escalations (Indianapolis, IN)

Northwind Sable Financial provides savings, lending and payment services from Indianapolis, and we need a Customer Support Representative to lead our escalations. Trust is the product, so accuracy and clarity matter. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including account servicing, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with account servicing. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Indianapolis. • We reply to every applicant.