Customer Support Representative - escalations (Indianapolis, IN)

Silverline Wren Arts Center runs a venue and education programmes in Indianapolis, and we need a Customer Support Representative to lead our escalations. Everyone pitches in on show days. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including ticketing, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with ticketing. Working arrangement • Full-time, with a steady weekday schedule. • On site in Indianapolis, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.