Customer Support Representative - escalations (Indianapolis, IN)

Clearpath Wren Energy is looking for a Customer Support Representative. The job centres on escalations for billing disputes, and it would suit someone who likes steady, practical work. Safety comes first on every shift. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including billing disputes, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with billing disputes. Working arrangement • Full-time, on a regular day shift. • On site in Indianapolis. • We reply to every applicant.