Customer Support Representative - escalations (Houston, TX)

Westbrook Keystone Arts Center Group is a cultural organisation in Houston presenting exhibitions and performances. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of about 800 people based in Houston. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including volunteer programmes, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with volunteer programmes. Working arrangement • Full-time, on a regular day shift. • On site in Houston, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.