Customer Support Representative - escalations (Houston, TX)

Northwind Wren Energy Group supplies electricity and gas to homes and businesses around Houston. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of more than 1,000 people based in Houston. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including billing disputes, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with billing disputes. Working arrangement • Full-time, Monday to Friday. • On site in Houston. • Applications are reviewed on a rolling basis.