Customer Support Representative - escalations (Houston, TX)

Fernwood River Markets is looking for a Customer Support Representative. The job centres on escalations for supplier deliveries, and it would suit someone who likes steady, practical work. Managers started on the floor. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including supplier deliveries, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with supplier deliveries. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Houston. • Applications are reviewed on a rolling basis.