Customer Support Representative - escalations (Houston, TX)

Clearpath Thistle Insurance Group is looking for a Customer Support Representative. The job centres on escalations for catastrophe response, and it would suit someone who likes steady, practical work. We care about how people feel on the worst day of their year. What you will do • Resolve billing and account issues, including catastrophe response, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with catastrophe response. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Houston, with some flexibility after the first few months. • We reply to every applicant.