Customer Support Representative - escalations (Houston, TX)

We are growing our team at Northwind Linden Arts Center and adding a Customer Support Representative whose main responsibility will be escalations. Evenings and weekends are part of the job. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including volunteer programmes, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with volunteer programmes. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Houston. • Applications are reviewed on a rolling basis.