Customer Support Representative - escalations (Houston, TX)

Redstone North Auto Group operates automotive service and parts businesses around Houston. We are hiring a Customer Support Representative to take on escalations. You would join a small organisation of about 119 people based in Houston. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including vehicle inspections, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with vehicle inspections. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Houston. • We will tell you what to expect at each step of the hiring process.