Customer Support Representative - escalations (Houston, TX)

We are growing our team at Cedar Drift Inspection Services and adding a Customer Support Representative whose main responsibility will be escalations. You would join a small organisation of about 28 people based in Houston. What you will do • Resolve billing and account issues, including client sites, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with client sites. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Houston, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.