Customer Support Representative - escalations (Houston, TX)

We are growing our team at Highbridge Union Banking Services and adding a Customer Support Representative whose main responsibility will be escalations. Most people here started in a branch and stayed. What you will do • Resolve billing and account issues, including card disputes, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with card disputes. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Houston. • We reply to every applicant.