Customer Support Representative - escalations (Honolulu, HI)

Stonegate Clear Transit Planning is looking for a Customer Support Representative. The job centres on escalations for fare systems, and it would suit someone who likes steady, practical work. We value plain explanations. What you will do • Resolve billing and account issues, including fare systems, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with fare systems. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Honolulu. • We will tell you what to expect at each step of the hiring process.