Customer Support Representative - escalations (Honolulu, HI)

Redstone Orchard Inspection Services provides independent inspection and testing for industry across Honolulu, and we need a Customer Support Representative to lead our escalations. You would join a small organisation of about 20 people based in Honolulu. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including equipment calibration, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with equipment calibration. Working arrangement • Full-time, Monday to Friday. • On site in Honolulu, with some flexibility after the first few months. • We reply to every applicant.