Customer Support Representative - escalations (Honolulu, HI)

We are growing our team at Bright Sable Manufacturing and adding a Customer Support Representative whose main responsibility will be escalations. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including production lines, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with production lines. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Honolulu. • We will tell you what to expect at each step of the hiring process.