Customer Support Representative - escalations (Hartford, CT)

Silverline Bridge Inspection Services is looking for a Customer Support Representative. The job centres on escalations for field inspections, and it would suit someone who likes steady, practical work. Technicians travel and report carefully. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including field inspections, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with field inspections. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Hartford. • We will tell you what to expect at each step of the hiring process.