Customer Support Representative - escalations (Hartford, CT)

Fernwood Meridian Inspection Services Partners tests and certifies buildings, pipelines and equipment around Hartford, and we need a Customer Support Representative to lead our escalations. Technicians travel and report carefully. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including client sites, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with client sites. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Hartford. • We reply to every applicant.