Customer Support Representative - escalations (Hartford, CT)

Summit Vale Financial is a financial-services company in Hartford. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of more than 1,000 people based in Hartford. What you will do • Resolve billing and account issues, including account servicing, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with account servicing. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Hartford. • We will tell you what to expect at each step of the hiring process.