Customer Support Representative - escalations (Hartford, CT)

Greenridge Maple Press is looking for a Customer Support Representative. The job centres on escalations for proofing, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Hartford. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including proofing, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with proofing. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Hartford. • Applications are reviewed on a rolling basis.