Customer Support Representative - escalations (Hartford, CT)

Highbridge Cross Energy is an energy provider in Hartford focused on reliable service and fair billing. We are hiring a Customer Support Representative to take on escalations. We work closely with regulators and communities. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including service connections, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with service connections. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Hartford. • We will tell you what to expect at each step of the hiring process.