Customer Support Representative - escalations (Hartford, CT)

We are growing our team at Summit Vale Financial and adding a Customer Support Representative whose main responsibility will be escalations. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including payment disputes, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with payment disputes. Working arrangement • Full-time, with a steady weekday schedule. • On site in Hartford, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.