Customer Support Representative - escalations (Hartford, CT)

Highbridge Granite Water Authority is looking for a Customer Support Representative. The job centres on escalations for capital projects, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Hartford. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including capital projects, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with capital projects. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Hartford. • Applications are reviewed on a rolling basis.