Customer Support Representative - escalations (Fresno, CA)

Highbridge Timber Medical Group designs and makes medical devices in Fresno, and we need a Customer Support Representative to lead our escalations. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including device records, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with device records. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Fresno. • Applications are reviewed on a rolling basis.