Customer Support Representative - escalations (Fresno, CA)

Westbrook Wren Arts Center is a cultural organisation in Fresno presenting exhibitions and performances. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of about 311 people based in Fresno. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including ticketing, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with ticketing. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Fresno. • We will tell you what to expect at each step of the hiring process.