Customer Support Representative - escalations (Fresno, CA)

Westbrook Harbor Banking Services is looking for a Customer Support Representative. The job centres on escalations for deposit accounts, and it would suit someone who likes steady, practical work. We promote from within and train well. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including deposit accounts, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with deposit accounts. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Fresno. • We will tell you what to expect at each step of the hiring process.