Customer Support Representative - escalations (Fresno, CA)

Fernwood Basin Foods Group is a Fresno food manufacturer supplying grocers and food-service customers, and we need a Customer Support Representative to lead our escalations. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including ingredient orders, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with ingredient orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Fresno, with some flexibility after the first few months. • We reply to every applicant.