Customer Support Representative - escalations (Fresno, CA)

Lumen Harbor Environmental Services is looking for a Customer Support Representative. The job centres on escalations for service complaints, and it would suit someone who likes steady, practical work. You would join a large organisation of about 774 people based in Fresno. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including service complaints, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with service complaints. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Fresno, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.