Customer Support Representative - escalations (Fresno, CA)

Westbrook Lantern Auto Group is a Fresno company supplying vehicle parts and service. We are hiring a Customer Support Representative to take on escalations. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including warranty claims, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with warranty claims. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Fresno. • We reply to every applicant.