Customer Support Representative - escalations (Fresno, CA)

We are growing our team at Northwind Linden Foods and adding a Customer Support Representative whose main responsibility will be escalations. Food safety is non-negotiable and we train for it. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including sanitation schedules, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with sanitation schedules. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Fresno. • We will tell you what to expect at each step of the hiring process.