Customer Support Representative - escalations (Fresno, CA)

Harborlight Quarry Arts Center is a cultural organisation in Fresno presenting exhibitions and performances, and we need a Customer Support Representative to lead our escalations. Everyone pitches in on show days. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including exhibitions, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with exhibitions. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Fresno. • We reply to every applicant.