Customer Support Representative - escalations (Fresno, CA)

We are growing our team at Redstone Birch Arts Center and adding a Customer Support Representative whose main responsibility will be escalations. Everyone pitches in on show days. What you will do • Resolve billing and account issues, including exhibitions, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with exhibitions. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Fresno. • We reply to every applicant.