Customer Support Representative - escalations (Fresno, CA)

Bright Beacon Financial serves customers across Fresno with accounts, loans and payments. We are hiring a Customer Support Representative to take on escalations. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including vendor spend, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with vendor spend. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Fresno, with some flexibility after the first few months. • We reply to every applicant.