Customer Support Representative - escalations (Fresno, CA)

Cedar Foods makes sauces, snacks and prepared meals in Fresno. We are hiring a Customer Support Representative to take on escalations. You would join a small organisation of about 100 people based in Fresno. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including production batches, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with production batches. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Fresno, with some flexibility after the first few months. • We reply to every applicant.