Customer Support Representative - escalations (Fresno, CA)

Redstone Cross Facilities Group is looking for a Customer Support Representative. The job centres on escalations for customer sites, and it would suit someone who likes steady, practical work. You would join a large organisation of about 966 people based in Fresno. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including customer sites, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with customer sites. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Fresno. • We reply to every applicant.