Customer Support Representative - escalations (Fort Worth, TX)

Bright Basin Civic Services is looking for a Customer Support Representative. The job centres on escalations for case files, and it would suit someone who likes steady, practical work. Public service means patience, paperwork and pride in the outcome. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including case files, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with case files. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Fort Worth. • We will tell you what to expect at each step of the hiring process.