Customer Support Representative - escalations (Fort Worth, TX)

Silverline Willow Insurance Group is an insurance company in Fort Worth with claims and service teams, and we need a Customer Support Representative to lead our escalations. We invest in training for new adjusters. What you will do • Resolve billing and account issues, including premium billing, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with premium billing. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Fort Worth. • We will tell you what to expect at each step of the hiring process.