Customer Support Representative - escalations (Fort Worth, TX)

We are growing our team at Stonegate Keystone Energy and adding a Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of about 332 people based in Fort Worth. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including usage data, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with usage data. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Fort Worth, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.