Customer Support Representative - escalations (Fort Worth, TX)

Silverline Cedar Hospitality is a hospitality company in Fort Worth with restaurants, rooms and catering, and we need a Customer Support Representative to lead our escalations. Promotion from within is common. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including food costs, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with food costs. Working arrangement • Full-time, with a steady weekday schedule. • On site in Fort Worth. • Applications are reviewed on a rolling basis.