Customer Support Representative - escalations (Fort Worth, TX)

Summit Vista Insurance is looking for a Customer Support Representative. The job centres on escalations for underwriting files, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including underwriting files, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with underwriting files. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Fort Worth. • We reply to every applicant.