Customer Support Representative - escalations (El Paso, TX)

Redstone Glen Freight coordinates shipments and warehousing around El Paso, and we need a Customer Support Representative to lead our escalations. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including loads and lanes, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with loads and lanes. Working arrangement • Full-time, on a regular day shift. • On site in El Paso. • Applications are reviewed on a rolling basis.