Customer Support Representative - escalations (El Paso, TX)

Greenridge Maple Water Authority Partners operates treatment plants and pipelines around El Paso, and we need a Customer Support Representative to lead our escalations. You would join a small organisation of about 117 people based in El Paso. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including pipe repairs, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with pipe repairs. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in El Paso, with some flexibility after the first few months. • We reply to every applicant.