Customer Support Representative - escalations (El Paso, TX)

Lumen Cedar Banking Services provides everyday banking and small-business lending around El Paso, and we need a Customer Support Representative to lead our escalations. Most people here started in a branch and stayed. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including fraud alerts, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with fraud alerts. • Bilingual English and Spanish. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in El Paso. • Applications are reviewed on a rolling basis.