Customer Support Representative - escalations (El Paso, TX)

Amberfield Umber Banking Services provides everyday banking and small-business lending around El Paso, and we need a Customer Support Representative to lead our escalations. You would join a small organisation of about 129 people based in El Paso. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including fraud alerts, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with fraud alerts. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in El Paso, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.