Customer Support Representative - escalations (El Paso, TX)

We are growing our team at Clearpath North Insurance Group and adding a Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of about 239 people based in El Paso. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including policy renewals, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with policy renewals. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in El Paso. • Applications are reviewed on a rolling basis.