Customer Support Representative - escalations (El Paso, TX)

Rivermark Iron Financial is a financial-services company in El Paso, and we need a Customer Support Representative to lead our escalations. Teams collaborate across risk, service and technology. What you will do • Resolve billing and account issues, including regulatory reports, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with regulatory reports. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in El Paso. • We will tell you what to expect at each step of the hiring process.