Customer Support Representative - escalations (Detroit, MI)

Stonegate Hollow Environmental Services Group is looking for a Customer Support Representative. The job centres on escalations for weigh tickets, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including weigh tickets, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with weigh tickets. Working arrangement • Full-time, Monday to Friday. • On site in Detroit, with some flexibility after the first few months. • We reply to every applicant.