Customer Support Representative - escalations (Detroit, MI)

Northwind Keystone Arts Center Group runs a venue and education programmes in Detroit, and we need a Customer Support Representative to lead our escalations. We run on creativity, deadlines and a lot of goodwill. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including volunteer programmes, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with volunteer programmes. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Detroit. • Applications are reviewed on a rolling basis.