Customer Support Representative - escalations (Detroit, MI)

Silverline Sable Manufacturing is looking for a Customer Support Representative. The job centres on escalations for tooling, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including tooling, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with tooling. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Detroit. • Applications are reviewed on a rolling basis.