Customer Support Representative - escalations (Detroit, MI)

Greenridge Ivory Hospitality is a hospitality company in Detroit with restaurants, rooms and catering. We are hiring a Customer Support Representative to take on escalations. You would join a small organisation of about 129 people based in Detroit. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including supplier orders, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with supplier orders. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Detroit. • We will tell you what to expect at each step of the hiring process.