Customer Support Representative - escalations (Detroit, MI)

We are growing our team at Bluepeak Fox Insurance and adding a Customer Support Representative whose main responsibility will be escalations. We care about how people feel on the worst day of their year. What you will do • Resolve billing and account issues, including claims, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with claims. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Detroit. • We reply to every applicant.